Returns & Exchanges
At Dewey's Bakery, we take pride in our baked goods and want you to be completely satisfied with your order. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our quality standards.
Contact Support
Email our customer service team within 14 days of receiving your order, including your order number and a brief description of the issue.
Provide Documentation
Attach clear photos of the packaging and the product if it arrived damaged or if there are quality concerns to help us improve our process.
Review Process
Our team will review your request within 2 business days to determine if a replacement or a full refund is appropriate based on our freshness guarantee.
Resolution
Once approved, we will either ship out a fresh replacement immediately or issue a credit to your original payment method, which typically appears within 5-7 days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing