Frequently Asked Questions
Everything you need to know about our fresh-baked treats.
How long will my cookies and crackers stay fresh?
Our products are baked without artificial preservatives. Most items remain fresh for up to 6 months in their original sealed packaging. Once opened, we recommend storing them in an airtight container to maintain crispness.
When will my order ship?
We typically process orders within 1-3 business days. During peak holiday seasons, processing may take slightly longer. You will receive a tracking number via email as soon as your treats are on their way.
Do you offer gluten-free or nut-free options?
We take food safety seriously. While we offer specific gluten-free varieties, all our products are baked in a facility that also processes wheat, milk, eggs, soy, and tree nuts. Please check individual packaging for specific allergen labels.
What is your return policy for food items?
Due to the perishable nature of our bakery products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our customer service team within 14 days for a replacement or refund.
Can I ship to a P.O. Box?
Yes, we ship to P.O. Boxes via USPS. However, for the fastest and most reliable delivery of our fragile cookies, we recommend using a physical street address for UPS or FedEx delivery.
Do you offer corporate gifting or bulk discounts?
Absolutely! We offer customized solutions for corporate gifting and volume discounts for large orders. Please visit our Corporate Gifting page or contact our sales team for a personalized quote.